Subscriber active since. If you have a Googleyou have access to an instant messaging app that doesn't require a screen name: Google Chat.
G Suite is a one-stop shop for software, but for a long time, Google didn't really offer customers any kind of team communication tool. Sure, there was Hangouts in Gmail, but that was chat no emails consumer tool that only really offered IMs and video chat. Using it for any kind of group communication was chaos. Which is why many companies that pay for G Suite also pay for a messaging service, such as Slack. Google Chat integrates with Zapier. Automatically get notifications about upcoming events, stay in the loop about team projects, and spark some water cooler chat.
Beacon comes with a handful of settings that let you control how your customers get in touch. You might want to use a Beacon with Docs only, just a contact form, or with chat and a contact form. Whatever works best for you, these settings let you dial that stuff in.
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Ask visitors to provide their chat no emails when they use the Beacon contact form. Customers will be given the option to rate the chat interaction when the session ends. Chat no emails If you don't see this option in your Chat settings just yet, hang tight!
We're rolling this feature out over time - it will be there for you soon! When visitors toggle the Ask screen, Beacon will check to see which of your teammates are present. While this is not visible on the Beacon interface, a visitor can view this information if using browser dev tools or some other method to inspect the traffic when the Beacon is loaded.
Manage Beacon Contact Settings Beacon comes chat no emails a handful of settings that let you control how your customers get in touch. Connected Mailbox Choose the Help Scout mailbox where you want the messages sent through Beacon to land. Show Contact Form. Contact form submissions send directly to the chat no emails connected mailbox.
If you disable this option, customers will only have access to Docs search. Hit the toggle switch to enable live chat in your Beacon. The option to chat will only show to customers when there are Users who are online and available to chat.
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See User Availability and Maximum Chats for more on chat availability. Direct your customers as they view your Beacon in the path that works best for you. The Mode option only appears when both Docs and Contact are in use. Check out Work With Beacon Modes for more detail on this feature.
The Support History feature allows a customer to see all of their conversations. This includes Beacon contact for messages, chat transcripts, as well as direct history. Support History Security explains this feature in more detail. Ask customers to provide a subject when they use the Beacon contact form.
Allow customers to images or attach files when sending a message through the contact form. There is a maximum file size of 10MB for both images and attachments.
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Customers can attach up to 3 images or files per message. Customers on the Plus plan, or customers with the Custom Fields add-on, can show up to five custom fields on the Beacon contact form. We use the same field names you see when viewing a conversation in Help Scout. Note: If a field is required in the mailbox, it is required on the Beacon contact form.
Satisfaction ratings Customers will be given the option to rate the chat interaction when the session ends. Transcript Choose to have an transcript ed to the customer when the chat has ended. Disable Require to allow your visitors to initiate a chat anonymously.
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Help Bot will not ask for an address before starting the chat. The Help Scout User who accepts the chat will have the option to add an address while in the chat session.
Enable this feature to require an address before a chat session begins. Note: No transcript will be sent if an address has not been entered chat no emails the chat session has ended, even if the address is added to the transcript conversation later. When you enable the Contact and Chat features, you will be sharing some data about Users in your Help Scout with visitors to your Beacon.
This screen will display up chat no emails 5 user photos of Users that have access to the mailbox that your Beacon is connected to. These 5 Users are selected in alphabetical order—only Users with photos set in their profile will be shown. If no Users with permissions to that mailbox have photos, we do not display any user details. There is not a Beacon setting in app to disable the User photos from showing at this time. If no profile photo has been set for the User, a placeholder image with that User's initials will show instead.
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